Customer Service Agent Salary in Ontario (2025)
166 disclosed records, 2013–2025 · mostly Municipalities & Services (100%)
At a Glance
2025
Disclosed
153
2025 Sunshine List
Median Salary
$108,593
-11.2% vs provincial median
Typical Range
$103,966–$116,046
25th–75th percentile
Top Salary
$162,571
Who was the highest-paid employee under the title "Customer Service Agent" in Ontario in 2025?
The highest-paid record grouped under the title "Customer Service Agent" on the 2025 Sunshine List was Milisav Pantelic at City Of Toronto – Toronto Transit Commission, with a salary of $162,571; the median among the 153 listed under this title was $108,593.
Take-Home Pay
(After Tax) · 2025 estimate
A Customer Service Agent paid the 2025 median of $108,593 would take home roughly $79,869 after income tax, CPP and EI — about $6,656 a month, an all-in deduction rate of about 26.5%. That is about 11% below the 2025 median across the whole list, $122,262. 153 people were listed under this title in 2025. Most Municipalities & Services employees belong to OMERS, so actual take-home is likely another 7–10% lower after pension contributions.
- Estimated net pay
- ~$79,869
- Effective income-tax rate (excl. CPP/EI)
- ~21.4%
- CPP + EI contributions
- ~$5,507
- All-in deduction rate (incl. CPP/EI)
- ~26.5%
- Per month, after tax
- ~$6,656
Where does $108,593 rank on the Sunshine List? →
Estimate only: 2025 federal and Ontario rates, basic personal amounts, Canada employment amount and CPP/EI credits; single, employment income only, salary treated as full-year income. Ignores pension contributions (OMERS, HOOPP, OTPP, OPTrust and similar plans lower actual take-home), union dues, RRSPs and benefits.
Median by Year
2005–2025
Where They Work
2025 · employers with 5+
| Employer | Median | Detail |
|---|---|---|
| City of Toronto – Toronto Transit Commission | $108,593 | Pay here → |
Highest Paid
2025
| # | Name | Salary | Total |
|---|---|---|---|
| 1 | Milisav PantelicCustomer Service Agent | $162,571 | $163,606 |
| 2 | Binh TaCustomer Service Agent | $145,680 | $146,715 |
| 3 | Michael SandersonCustomer Service Agent | $142,619 | $143,654 |
| 4 | Nanhung YuCustomer Service Agent | $142,048 | $142,881 |
| 5 | Devon WebleyCustomer Service Agent | $141,396 | $142,431 |
| 6 | Robert KernoghanCustomer Service Agent | $139,893 | $140,725 |
| 7 | Trung Pham KhacCustomer Service Agent | $138,168 | $139,203 |
| 8 | Behnam GolchoobianCustomer Service Agent | $137,395 | $138,280 |
| 9 | Robert LimaCustomer Service Agent | $137,323 | $138,358 |
| 10 | John MathewCustomer Service Agent | $137,259 | $138,293 |
By Year
Related Positions
- Constable5,795
- Firefighter5,399
- Police Constable4,778
- Operator3,992
- Primary Care Paramedic2,883
- Sergeant1,600
- Captain1,385
- Plainclothes Police Constable1,286
About these figures
Source: Ontario’s Public Sector Salary Disclosure (the “Sunshine List”), which names every public-sector employee paid $100,000 or more in a calendar year. Figures are disclosed salaries, not market compensation: anyone in this position earning under $100,000 does not appear, so medians here sit above the true median for the job.
Medians and percentiles use salary paid (benefits excluded), computed over records whose filed job title was normalized into this position. Titles are as each employer filed them; spellings, word order and bilingual forms are merged. Employers and years with fewer than five people show counts only.
Data through 2025, the most recent Sunshine List disclosed.